The General Manager is responsible for the overall leadership, operational execution, and financial performance of Webb's Reserve. This role provides direct oversight of golf operations, court sports, lifestyle, wellness, food and beverage, facilities, maintenance, and administrative functions while ensuring an exceptional experience for members, guests, and the public. The General Manager serves as the senior on-site leader and primary liaison between Troon, ownership/board leadership, members, and the surrounding community. The ideal candidate is a hands-on, visible leader who balances strong hospitality instincts with financial discipline, team development, and operational accountability. This position directs and oversees all aspects of community operations including amenities and HOA, with ultimate responsibility for guest satisfaction and financial performance.
Experience Required
Must have 3-5 years of related experience in golf operations, club management, or food and beverage operations.
A four-year college degree is preferred.
PGA Member preferred.
Must have supervisory, coaching, and staff development experience.
Must demonstrate the ability to run a professional, efficient, and high-quality service-oriented operation.
Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
Must possess exceptional written and verbal communication skills.
Must be extremely organized, efficient, and detail oriented.
Must have exceptional customer service skills.
Must be highly motivated, goal-driven, and a self-starter.
Must have highly polished interpersonal skills, with the ability to connect with people easily and quickly.
Must have the skill to exercise good independent judgment in assessing situations and making decisions.
Ability to establish and maintain effective working relationships.
Essential Responsibilities
Develop, maintain, and administer a sound business and organizational plan for the property, including an operating/capital budget and marketing plan.
Hire, develop, and supervise all key management employees of the property.
Assure that the property is operated in accordance with all applicable local, state, and federal laws.
Oversee the care and maintenance of the property's physical assets, facilities, and landscaping.
Ensure the highest standards for food and beverage, golf, court sports, recreation activities, and other property services.
Analyze financial statements relative to budgeted goals and take corrective measures as necessary.
Work with department heads to schedule, supervise, and direct the work of all property employees.
Participate in outside activities deemed appropriate by the Regional VP/Manager to enhance the presence of the property in the local community.
Perform other duties as assigned by supervisor or manager.
Benefits
Medical, dental, and vision coverage.
401(k) with employer match for eligible employees age 19 and older.
Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
